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TERMS AND CONDITIONS

ROLE OF STP

  1. STP functions as an intermediary for visa processing, responsible for presenting the visa application on behalf of the applicant but not for determining the approval or denial of the User's visa in any way. The sole responsibility of granting the visa rests with the concerned Embassy. STP is not involved in the decision-making process, nor does it bear any responsibility for any delays or the approval or rejection of any applicant's visa application by the Embassy. The Embassy retains the right to ask for additional documentation and deny the visa application. The approval or rejection of the visa application is influenced by various factors such as the User's provided information, current or previous nationality, visa application location, place of residence, gender, age, profession, recent travel history, and religion.
  2. It should be noted that the services provided by STP cannot be interpreted or perceived as Visa advisory or consultancy services, as it functions only according to the User's instructions. STP is not accountable for any visa application outcomes arising from the submission of incorrect information or errors made by the applicant. The User acknowledges that it is their sole responsibility to comprehend the Visa requirements necessary for their intended travel to the destination country/countries.
  3. STP shall not be held responsible for any consequences arising from the submission of counterfeit/fraudulent/forged/fabricated documents by the User, as it is explicitly stated that the service provider does not endorse or recommend the provision of such documents.
  4. STP retains the authority to revoke a user’s registration and erase their personal information under certain conditions. Such circumstances may arise if the registrant fails to meet eligibility criteria and is, therefore, deemed unsuitable to complete the online or offline application process, provides misleading or deceptive personal information, or engages in any illegal activities. Additionally, if the registrant ignores, modifies, removes, or omits any portion or section of the mandatory registration procedure, their registration and personal information may be subject to cancellation and deletion.
  5. STP serves solely to inform the User of the prerequisites necessary to apply for a particular visa, gather the documentation submitted by the User, and present such documentation to the relevant embassy or high commission. These visa application requirements, which include but are not limited to documentation, fees, and time frames, are provided by STP based on the information supplied by the relevant embassy or high commission. STP does not provide guidance on the validity, comprehensiveness, or appropriateness of the provided documentation.
  6. STP assumes no responsibility in the event that the applicant's visa application is rejected or delayed due to circumstances beyond its reasonable control. If the Government of the country to which the visa is applied declines the applicant's visa application, the applicant agrees that neither the Embassy nor STP are required to offer an explanation. STP may provide information on the typical processing time for a visa application by the relevant embassy or high commission. However, it is the User's responsibility to contact STP in a timely manner to submit a visa application to guarantee the receipt of the visa before the departure date.
  7. Each country has varying passport and visa requisites. While STP may provide information about such requirements and will make best efforts to ensure that its User(s) are updated, there may be instances where the requisite information is not made available to STP, as a result of which STP may not be able to provide the same to its customers. In such cases, STP will not be held responsible for any inaccuracy in such information. STP will not be held responsible for any costs incurred due to a delay in the visa process due to circumstances outside of our control.
  8. At its sole discretion, the relevant consulate, embassy, or high commission may request a face-to-face interview with the User. STP has no involvement in this process. STP will, however, notify the User of the date, time, and any other conditions communicated by the concerned Embassy or High Commission for the interview.
  9. STP may engage third-party vendors for visa application procedures in various countries. Such third-party vendors will be responsible for submitting customers' visa applications for the respective countries they have been engaged for. When submitting visa applications that necessitate the submission of passports, STP will take all necessary precautions to ensure that the passport is delivered securely to the User. However, STP cannot be held liable if the passport is lost during transit or if the logistics service provider misplaces it.
  10. STP cannot be held liable for any delays or refusals of visa issuance by any consulate, embassy, or authorities for any reason whatsoever. STP also cannot be held responsible for any incidental costs or expenses incurred by the User in connection with such delays or refusals. Furthermore, even if a visa is issued, the User may be denied entry in certain situations, as the final decision on entry rests with the local immigration authorities.
  11. If an immigration authority has set a deadline for the submission of documents to a visa application, it is solely up to STP to decide whether to address the matter, and STP shall not be held responsible for any resulting delay.
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